Introduction
At Nuestar (“we”, “our”, “us”), we value your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you engage with us, visit our website, attend events, submit enquiries, or use our services.
What Personal Information We Collect
We may collect personal information including:
- Full name
- Email address
- Phone number
- Residential location or suburb
- Financial and investment-related information
- Property preferences and investment goals
- Information submitted through enquiry forms or consultations
- Website usage data and analytics
- Marketing preferences
- Any other information you voluntarily provide to us
How We Collect Information
We may collect personal information through:
- Our website enquiry forms
- Discovery sessions or consultations
- Email, phone or SMS communications
- Events, webinars and presentations
- Third-party referrals
- CRM systems and marketing platforms
- Cookies and website analytics tools
Why We Collect Your Information
We collect personal information to:
- Respond to enquiries
- Provide property research, education and related services
- Arrange consultations and meetings
- Improve our services and website experience
- Send market updates, research and marketing communications
- Manage client relationships
- Comply with legal and regulatory obligations
Marketing Communications
We may send you marketing communications, updates, event invitations and research content.
You may opt out of receiving marketing communications at any time by:
- clicking the unsubscribe link in emails, or
- contacting us directly.
Disclosure of Personal Information
We may disclose personal information to trusted third parties where reasonably necessary, including:
- Mortgage brokers
- Accountants and legal professionals
- Technology and CRM providers
- Marketing and analytics providers
- Referral or strategic partners
- Service providers assisting with our operations
Some third-party providers may store data overseas.
We do not sell personal information to third parties.
Website Analytics and Cookies
Our website may use cookies, tracking pixels and analytics services, including platforms such as:
- Google Analytics
- Meta Pixel
- LinkedIn Insights
- HubSpot
These technologies help us understand website usage and improve our marketing and services.
You can adjust your browser settings to refuse cookies if you prefer.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically using secure third-party systems and cloud-based platforms.
Access and Correction
You may request access to the personal information we hold about you and request corrections where necessary.
To do so, please contact us using the details below.
Complaints
If you have concerns about how your personal information has been handled, please contact us first so we can attempt to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Contact Us
Nuestar 141 Brookes Street Fortitude Valley QLD 4006 Website: www.nuestar.com.au
Changes to This Policy
We may update this Privacy Policy from time to time. Any updated version will be published on our website.